Ottawa Veterinary Hospital at 817 Clinton Street in Ottawa, Illinois

Customer Reviews about Ottawa Veterinary Hospital

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  This place is disgusting! They could stand to put more effort into cleaning the place. The staff lie and dont have any clue whats going on to top that off some of them are very rude. I will never adopt from them again and I will not take any of my animals there for follow up care.
  November 06, 2017

  by Amanda Nelson
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  First off, I will never step foot in this place again nor would I EVER recommend them. Back in the end of June, I adopted a kitten. I went and paid his adoption fee but wasn't able to pick him up until July 5th. They agreed to hold him. When I went in right at 8am on July 5th, they told me that the kitten I paid for and adopted 'didn't make it' and offered me his brother. Being shocked, I didn't have much to say at the moment, but I took the brother and left. I left without any paper work, just a kitten. After thinking about it and discussing it further with others, I figured that they had probably just accidentally adopted out the kitten I originally paid for on accident. The kitten I ended up with is wonderful and I figure, everything happens for a reason, so I moved on. But if a kitten that someone already paid for dies, you would think that the vet office would have a little decency to call the person and let them know. Fast forward to now, November 9th.. I scheduled my cats neuter for Nov. 8th. Although I had corrected the staff a few times of his name change, they continued to call him by the 'deceased' cats name that was on my record for them. When I first walked in, the two workers, a male and female, did not make me feel comfortable with leaving my cat there for the day and over night. They just seemed odd and unprofessional. I have spent a few years doing dog rescue, and have been in and out of numerous vet offices throughout the midwest so I have a bit of knowledge and experience when it comes to vet clinics. The staff referred to my cat, who was there to get his neuter, as a she, multiple times. When I picked him up and got him home, I noticed that they had cut his nails INCREDIBLY SHORT. I have never ever seen a cats nails cut so short. There's practically nothing there. The ONLY two things I gave them consent to do to my cat was the neuter and microchip. This clinic also had ELEVEN (11) front office cats just roaming around the front area. The place reeks of urine and feces and is just disgusting. My pets are my children and I am incredibly unhappy with my experience at the Ottawa Veterinary Hospital.
  June 08, 2017

  by Emily Derksen

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